PAPER
MANAGEMENT INFORMATION SYSTEM
LAZADA
Lecturer :
Prof. Dr. Ir. Hapzi Ali, MM, CMA
Compiled By :
Adithya Miftah Fauzan
Chaidir Achmad
Danung Nurdiatama
Fikri Alfaizi
Hasyaridho N
Pungki Harry Prasetyo
Rachmat Kurniawan
Reza Adiasa
Chaidir Achmad
Danung Nurdiatama
Fikri Alfaizi
Hasyaridho N
Pungki Harry Prasetyo
Rachmat Kurniawan
Reza Adiasa
FACULTY OF ECONOMICS AND BUSINESS
MERCU BUANA UNIVERSITY
JAKARTA
ABSTRACT
Lazada is one of the leading online shopping
mall in Indonesia. Lazada is also a pioneer of e-commerce from various
countries with the fastest growth in the world (Company Profile). Payment Methods Company merepakan online payment
system in accordance with the segment of the company is sales of e-commerce.
Before the payments were made buyers must first fill out the identity of buyers
in the column of customer information (Purchasing
System). For products that need more than one item, the delivery can be
detached and delivery time was different because Lazada cooperation with
supllier / merchant Different (Delivery
Systems). To be able to know the status of orders we can track your order
at any time by simply click the "order traccking" on the web page
Lazada.co.id then enter the order number and e-mail, then click on
"track" to check the status of our reservation (Track Order ). Lazada implement policies shipping or postage fair
and competitive (Shipping Cost).
Specifically for foreign products there is no guarantee the manufacturer so it
is advisable to find out the manufacturer or a service before making a purchase
(Overseas Product Policy). Returns
of products begins by filling out the return form online. To be able to fill
out the return form we diiharuskan to log into the account Lazada (Return of Products). Voucher can only
be used at the time of order confirmation. Lazada voucher can not be added into
the system so we had to enter the voucher code at the payment step during the
order confirmation (Voucher and
Promotion). Lazada also uses encryption using Secure Socket Layer (SSL)
coding claimed by the site operator that can guarantee 100% security from theft
by crackers (Security).
BACKGROUND
During
the year 2012, as many as 88.1% of Internet users aged 14 years and over in the
land of Uncle Sam (USA) will be looking for products through online product
web.Pembeli will reach 154.6 million or an increase of 4.4% compared to 2011.
in the field of e-commerce, 26% of internet users will spend time to make
travel reservations, and travel, purchase of electronic devices (27%), buy
tickets (32%), and buying clothes (36%). E-commerce sites are more and more in
Indonesia, this is certainly good news for the netters who everyday spend hours
in front of computer screens because they do not need to leave home to shop.
E-commerce site is a site which is useful as a sale of goods and services both
physical and digital. E-commerce sites in Indonesia is predicted by many
observers that will progress rapidly. E-commerce sites are now an option for
the community because of its convenience, which means no need to go out to the
mall, the goods can be purchased and delivered directly home. E-commerce sites
selling goods assortment, ranging from electronic devices, gadgets, books,
fashion products, up voucher diskon.Dalam e-commerce site, you can shop online
anytime and anywhere you want. If you intend to shop online, you usually have
created your account on e-commerce sites are concerned. Because the entire
groceries to be included in terlebihdulu cart, the next new paid and shipped.
If you are lazy to go out or walks in the mall, better open e-commerce sites,
without queuing, without jamming, tau-tau goods ordered were home. Of several
e-commerce sites above will be very useful for those who want to do online
buying and selling activities. With the acceleration of today's technology can
make things run easily and efficiently, the role of human beings increasingly
assisted and easy, it is so impacted at all by the more easily people in
performing their duties technology
Internet
technology is increasingly being used by companies that want their business to
be known throughout the world, without the need to expand to other countries,
and certainly the investment required for the expansion itself is also very
expensive, and therefore companies simply do promotions through © Internet the
company can immediately known. The use of payment transactions can also be done
via the Internet, then this concept is known as e-commerce, namely trade
transactions online. With e-commerce, the complexity of the administrative
bureaucracy and payments may be removed. The concept of e-commerce itself
making the activity of transactions can be run easily and quickly, and most
importantly is to foster buyer confidence to be able to make transactions
tersebutdengan guarantee network security of the Internet is completely safe,
in addition to the problem of web design as well as product offerings including
company profile, so that consumers may be interested to go to the company
website and subsequently conducting online transactions.
SCOPE
Writing
In this group assignment, we talked about how e-commerce systems run on the
company Lazada. How that process happens and how the advantages and drawbacks
of the system are keseleuruhan Lazada.
COMPANY PROFILE
Lazada
is one of the leading online shopping mall in Indonesia. Lazada is also a
pioneer of e-commerce from various countries with the fastest growth in the
world. Lazada uses 128-bit encryption technology SSL when processing financial
details (secure socket layer / SSL: is the way a website to make a secure
connection to the user's web browser). Encryption 128 - bit SSL takes at least
one trillion years to crack, and is a standard in the industry. Trading in
Lazada using ERP (Enterprise resource planning) that uses multiple databases
and using multiple servers to backup all encryption or data transactions.
The
products are offered in Lazada categories ranging from fashion, electronics,
household appliances, sports equipment, children's toys and so on. To satisfy
the customers, Lazada offers several payment options, free returns, customer
service and warranty commitments. Lazada.co.id is not just an online store in
Indonesia, but also has a priority to create the best online shopping
experience for all customers in Indonesia.
Lazada.co.id
is part of Lazada Group which operates not only in Indonesia but in some
countries, namely Malaysia, Singapore, Philippines, Thailand, Vietnam.
Lazada.co.id main objective is to meet the needs of the customer shopping. in
Lazada supply various branded products both local and international brands. In
addition, customers will also be offered a range of products that present
exclusively through Lazada. All products in Lazada guaranteed authenticity and
kulitasnya. In the event the opposite case, the product can be returned within
14 days and receive a full refund. It is included in the Customer Protection
Program.
PURCHASE SYSTEM IN LAZADA
Payment
Methods Company merepakan online payment system in accordance with the segment
of the company is sales of e-commerce. Before the payments were made buyers
must first fill out the identity of buyers in the column of customer
information. Column customer information contains billing address, email, email
password, first name, phone number, another number, date of birth, gender,
address type (whether it's the destination is the address of the office or home
address), address, province, city, zip code , district or village. Then the
buyer that the transaction in Dapa Lazada tmenggunakan e-credit cards as means
of payment.
The
first payment system via e-credit cards that can be made through credit cards
issued by Visa and Master Cards. The second payment system is bank transfers,
where buyers dapatmenggunakan transfer system through two accounts available,
Bank BCA and Bank Mandiri. Lazada also provide convenience to buyers from Jakarta
Jabodetabek in general and in particular can be served by the system Cash On
Delivery. pembayaranpertama via e-credit cards that can be made through credit
cards yangdikeluarkan by Visa and Master Cards. The second payment system is
bank transfers, where buyers dapatmenggunakan transfer system through two
accounts available, Bank BCA and Bank Mandiri. Lazada also provide convenience
to buyers from Jakarta Jabodetabek in general and in particular can be served
by the system Cash On Delivery.
DELIVERY SYSTEM
When
we managed to make a reservation, Customer Service Lazada will conduct the
verification and will notify information to us via sms or e-mail. For products
that need more than one item, the delivery can be detached and delivery time
was different because Lazada cooperation with supllier / merchant is different.
As for international product shipped from overseas suppliers or merchants
require estimated delivery time of 55 calendar days, while for retail products
and the market place can be seen in the description of the estimation of each
product. Associated with the scheduling of delivery, courier in Lazada can not
schedule deliveries so Lazada can not guarantee delivery of your order on the
date and time specified. Deliveries are made every day except Saturdays,
Sundays and national holidays. Estimated delivery depending on the region of
orders and supplier delivery of products ordered as well as the scheduling of
courier logistic partner Lazada. If there is a cancellation request then must
contact http://www.Lazada.co.id/contact/. to be followed up. Especially for
international products are not allowed to make a booking cancellation. And when
the goods have arrived at the location of the delivery but for example, we were
off (not in that location) then we have to prepare a power of attorney to
confirm and declare others as the recipient of the order. Lazada is currently
cooperating with 5 logistic companies: JNE, RPX, First Logistic, Pandu Logistic
and TIKI and Lazada also has its own internal courier ie Lazada Express (LEX)
to provide the best service to customers.
TRACKING ORDERS
To
be able to know the status of orders we can track your order at any time by:
1. Open
www.Lazada.co.id/order-tracking
2. Enter your
order number and e-mail address
3. Click the
"Check Now" to process
Or
you can also simply click "order traccking" on the web page
Lazada.co.id then enter the order number and e-mail, then click on
"track" to check the status of our reservation.
SHIPPING COSTS
Lazada
implement policies shipping or postage costs are fair and competitive. That for
every product purchased from the same zone with a residence or delivery
location will get free shipping. In addition Lazada also divides the coverage
area into three parts, namely:
Zone 1: Areas
JABODETABEK (the cost is determined according to weight of product)
•
Customer Zone 1 purchase from seller zone 1, if weight <7kg then free
shipping.
•
Customer Zone 1 purchase from seller zone 2 or 3, pengiiriman paid by the
customer.
Zone 2: East
Java (the cost is determined according to weight of product)
•
Customer Zone 2 buy from seller zone 2, if weight <7kg then free shipping.
•
Customer Zone 2 buy from seller zone 1 or 3, shipping is paid by the customer.
The entire area
outside the coverage zone 1 and 2: delivery charge.
PRODUCT FOREIGN POLICY
Specifically
for foreign products there is no guarantee the manufacturer so it is advisable
to find out the manufacturer or a service before making a purchase. We can
identify the product by seeing the sign "international seller" or
"sent from abroad" are listed on the product page. All products
imported from Lazada not incur additional costs from customers (tax). If you
want to cancel the products abroad then there are conditions that must be met:
if the order has not dipenjual again and orders have been sent from the seller
then the order should not be canceled. If the delivery has exceeded estimates,
consumers have 7 calendar days to claim a refund for the order. Things that
should be considered when buying products abroad:
1.
The warranty conditions
depend on the type of product, which is expected to check the product page for
further details.
2.
Instructions,
instructions etc are not available in Indonesian.
3.
Products may not be
designed according to the labeling standards in Indonesia.
4.
Products may not use
voltage and electrical standards in Indonesia.
To check the
product warranty, we can see in the warranty card in our pack. And to improve
the product so we can deliver the product to the center of the warranty stated
in our warranty card. Map warranty center can be seen in
www.Lazada.co.id/service-center
PRODUCT RETURNS
Returns
of products begins by filling out the return form online. To be able to fill
out the return form we diiharuskan Lazada to login to your account. After
filling the form next steps are as follows:
All products are sold in Lazada Indonesia Buyer Protection 100% guaranteed and / or Satisfaction Guarantee
.
As for the
return of legal requirements, among others:
1. Proof of
Purchase
2. The bank
details in Form refund if payment by bank transfer.
3. Include the
return form in print form in each packet returns.
4. Reason for
return must be legitimate and approved return of goods are met.
We can check the
status of our returns in the "order status" Lazada. Then the restore
process begins after the Lazada complete the product evaluation process that we
return. We will receive a sms / email when the process has been completed.
VOUCHER AND PROMOTION
Voucher
can only be used at the time of order confirmation. Lazada voucher can not be
added into the system so we had to enter the voucher code at the payment step
during the order confirmation. For the record, we can only use one voucher per
transaction. Meanwhile, in order to be able to know about the sales promotion
Lazada we can register newsletter Lazada. There we can get information about
the latest products and we can enjoy exclusive deals. Lazada Marketplace also
offers services that sellers who market or sell its products in Lazada and
processing orders. In addition, the seller also provides a variety of products,
prices and information of the product.
SECURITY
Lazada
parties have been anticipating anticipation of possible masalahkeamanan
relating to their database stolen USING firewall on the system. Then the Lazada
also uses encryption using Secure Socket Layer (SSL) coding claimed by the site
operator that can guarantee 100% security from theft by crackers. Therefore,
users are advised not to submit full details of credit and debit cards in electronic
communication encryption.
CONCLUSION
The
new Lazada.co.id stood about 4 years. But when seen from the success achieved
by the company on how we view the contents of their website, it looks more
goods offered. Because the system of Lazada own, more focused on regional, not
like amazon that could serve the whole world. Lazada further dispersed in
different countries, where for the region of Southeast Asia, Indonesia was the
one who became the first branch of Lazada. Lazada excellence is their focus on
their own service areas a more regional nature, such as Lazada ID focuses on
service to consumers throughout Indonesia.
Despite
the barriers to sales in the early formation of Lazada Indonesia, the Lazada
really respond so well to perform a variety of promos to raise the community's
desire to shop on their sites. So if you see the success achieved by Lazada we
can conclude that, the e-commerce brought about by the internet rocket company
with subsidiaries that Lazada is in demand by consumers. The increase in sales
due to the availability of diverse needs of the electronics and other
necessities into the segment sales of the company, does not require a
complicated process in making payments and consumers given the ease with pihan
payment on condition danketentuan applicable, and is served with a delivery
system so well that customers are confident that goods received congratulations
sampaiditujuan vallue added besides others such as convenience gained by
consumers are able to shop only through a computer, and provide a different
experience than shopping in a physical store.
REFERENCES
