MANAGEMENT INFORMATION SYSTEM LAZADA

PAPER

MANAGEMENT INFORMATION SYSTEM

LAZADA

Lecturer :

Prof. Dr. Ir. Hapzi Ali, MM, CMA

Compiled By :

Adithya Miftah Fauzan
Chaidir Achmad
Danung Nurdiatama
Fikri Alfaizi
Hasyaridho N
Pungki Harry Prasetyo
Rachmat Kurniawan
Reza Adiasa

FACULTY OF ECONOMICS AND BUSINESS

MERCU BUANA UNIVERSITY

JAKARTA

ABSTRACT

Lazada is one of the leading online shopping mall in Indonesia. Lazada is also a pioneer of e-commerce from various countries with the fastest growth in the world (Company Profile). Payment Methods Company merepakan online payment system in accordance with the segment of the company is sales of e-commerce. Before the payments were made buyers must first fill out the identity of buyers in the column of customer information (Purchasing System). For products that need more than one item, the delivery can be detached and delivery time was different because Lazada cooperation with supllier / merchant Different (Delivery Systems). To be able to know the status of orders we can track your order at any time by simply click the "order traccking" on the web page Lazada.co.id then enter the order number and e-mail, then click on "track" to check the status of our reservation (Track Order ). Lazada implement policies shipping or postage fair and competitive (Shipping Cost). Specifically for foreign products there is no guarantee the manufacturer so it is advisable to find out the manufacturer or a service before making a purchase (Overseas Product Policy). Returns of products begins by filling out the return form online. To be able to fill out the return form we diiharuskan to log into the account Lazada (Return of Products). Voucher can only be used at the time of order confirmation. Lazada voucher can not be added into the system so we had to enter the voucher code at the payment step during the order confirmation (Voucher and Promotion). Lazada also uses encryption using Secure Socket Layer (SSL) coding claimed by the site operator that can guarantee 100% security from theft by crackers (Security).

BACKGROUND

During the year 2012, as many as 88.1% of Internet users aged 14 years and over in the land of Uncle Sam (USA) will be looking for products through online product web.Pembeli will reach 154.6 million or an increase of 4.4% compared to 2011. in the field of e-commerce, 26% of internet users will spend time to make travel reservations, and travel, purchase of electronic devices (27%), buy tickets (32%), and buying clothes (36%). E-commerce sites are more and more in Indonesia, this is certainly good news for the netters who everyday spend hours in front of computer screens because they do not need to leave home to shop. E-commerce site is a site which is useful as a sale of goods and services both physical and digital. E-commerce sites in Indonesia is predicted by many observers that will progress rapidly. E-commerce sites are now an option for the community because of its convenience, which means no need to go out to the mall, the goods can be purchased and delivered directly home. E-commerce sites selling goods assortment, ranging from electronic devices, gadgets, books, fashion products, up voucher diskon.Dalam e-commerce site, you can shop online anytime and anywhere you want. If you intend to shop online, you usually have created your account on e-commerce sites are concerned. Because the entire groceries to be included in terlebihdulu cart, the next new paid and shipped. If you are lazy to go out or walks in the mall, better open e-commerce sites, without queuing, without jamming, tau-tau goods ordered were home. Of several e-commerce sites above will be very useful for those who want to do online buying and selling activities. With the acceleration of today's technology can make things run easily and efficiently, the role of human beings increasingly assisted and easy, it is so impacted at all by the more easily people in performing their duties technology

Internet technology is increasingly being used by companies that want their business to be known throughout the world, without the need to expand to other countries, and certainly the investment required for the expansion itself is also very expensive, and therefore companies simply do promotions through © Internet the company can immediately known. The use of payment transactions can also be done via the Internet, then this concept is known as e-commerce, namely trade transactions online. With e-commerce, the complexity of the administrative bureaucracy and payments may be removed. The concept of e-commerce itself making the activity of transactions can be run easily and quickly, and most importantly is to foster buyer confidence to be able to make transactions tersebutdengan guarantee network security of the Internet is completely safe, in addition to the problem of web design as well as product offerings including company profile, so that consumers may be interested to go to the company website and subsequently conducting online transactions.

SCOPE

Writing In this group assignment, we talked about how e-commerce systems run on the company Lazada. How that process happens and how the advantages and drawbacks of the system are keseleuruhan Lazada.

COMPANY PROFILE

Lazada is one of the leading online shopping mall in Indonesia. Lazada is also a pioneer of e-commerce from various countries with the fastest growth in the world. Lazada uses 128-bit encryption technology SSL when processing financial details (secure socket layer / SSL: is the way a website to make a secure connection to the user's web browser). Encryption 128 - bit SSL takes at least one trillion years to crack, and is a standard in the industry. Trading in Lazada using ERP (Enterprise resource planning) that uses multiple databases and using multiple servers to backup all encryption or data transactions.

The products are offered in Lazada categories ranging from fashion, electronics, household appliances, sports equipment, children's toys and so on. To satisfy the customers, Lazada offers several payment options, free returns, customer service and warranty commitments. Lazada.co.id is not just an online store in Indonesia, but also has a priority to create the best online shopping experience for all customers in Indonesia.

Lazada.co.id is part of Lazada Group which operates not only in Indonesia but in some countries, namely Malaysia, Singapore, Philippines, Thailand, Vietnam. Lazada.co.id main objective is to meet the needs of the customer shopping. in Lazada supply various branded products both local and international brands. In addition, customers will also be offered a range of products that present exclusively through Lazada. All products in Lazada guaranteed authenticity and kulitasnya. In the event the opposite case, the product can be returned within 14 days and receive a full refund. It is included in the Customer Protection Program.

PURCHASE SYSTEM IN LAZADA

Payment Methods Company merepakan online payment system in accordance with the segment of the company is sales of e-commerce. Before the payments were made buyers must first fill out the identity of buyers in the column of customer information. Column customer information contains billing address, email, email password, first name, phone number, another number, date of birth, gender, address type (whether it's the destination is the address of the office or home address), address, province, city, zip code , district or village. Then the buyer that the transaction in Dapa Lazada tmenggunakan e-credit cards as means of payment.

The first payment system via e-credit cards that can be made through credit cards issued by Visa and Master Cards. The second payment system is bank transfers, where buyers dapatmenggunakan transfer system through two accounts available, Bank BCA and Bank Mandiri. Lazada also provide convenience to buyers from Jakarta Jabodetabek in general and in particular can be served by the system Cash On Delivery. pembayaranpertama via e-credit cards that can be made through credit cards yangdikeluarkan by Visa and Master Cards. The second payment system is bank transfers, where buyers dapatmenggunakan transfer system through two accounts available, Bank BCA and Bank Mandiri. Lazada also provide convenience to buyers from Jakarta Jabodetabek in general and in particular can be served by the system Cash On Delivery.

DELIVERY SYSTEM

When we managed to make a reservation, Customer Service Lazada will conduct the verification and will notify information to us via sms or e-mail. For products that need more than one item, the delivery can be detached and delivery time was different because Lazada cooperation with supllier / merchant is different. As for international product shipped from overseas suppliers or merchants require estimated delivery time of 55 calendar days, while for retail products and the market place can be seen in the description of the estimation of each product. Associated with the scheduling of delivery, courier in Lazada can not schedule deliveries so Lazada can not guarantee delivery of your order on the date and time specified. Deliveries are made every day except Saturdays, Sundays and national holidays. Estimated delivery depending on the region of orders and supplier delivery of products ordered as well as the scheduling of courier logistic partner Lazada. If there is a cancellation request then must contact http://www.Lazada.co.id/contact/. to be followed up. Especially for international products are not allowed to make a booking cancellation. And when the goods have arrived at the location of the delivery but for example, we were off (not in that location) then we have to prepare a power of attorney to confirm and declare others as the recipient of the order. Lazada is currently cooperating with 5 logistic companies: JNE, RPX, First Logistic, Pandu Logistic and TIKI and Lazada also has its own internal courier ie Lazada Express (LEX) to provide the best service to customers.

TRACKING ORDERS

To be able to know the status of orders we can track your order at any time by:

1. Open www.Lazada.co.id/order-tracking

2. Enter your order number and e-mail address

3. Click the "Check Now" to process

Or you can also simply click "order traccking" on the web page Lazada.co.id then enter the order number and e-mail, then click on "track" to check the status of our reservation.

SHIPPING COSTS

Lazada implement policies shipping or postage costs are fair and competitive. That for every product purchased from the same zone with a residence or delivery location will get free shipping. In addition Lazada also divides the coverage area into three parts, namely:

Zone 1: Areas JABODETABEK (the cost is determined according to weight of product)

• Customer Zone 1 purchase from seller zone 1, if weight <7kg then free shipping.

• Customer Zone 1 purchase from seller zone 2 or 3, pengiiriman paid by the customer.

Zone 2: East Java (the cost is determined according to weight of product)

• Customer Zone 2 buy from seller zone 2, if weight <7kg then free shipping.

• Customer Zone 2 buy from seller zone 1 or 3, shipping is paid by the customer.

The entire area outside the coverage zone 1 and 2: delivery charge.

PRODUCT FOREIGN POLICY

Specifically for foreign products there is no guarantee the manufacturer so it is advisable to find out the manufacturer or a service before making a purchase. We can identify the product by seeing the sign "international seller" or "sent from abroad" are listed on the product page. All products imported from Lazada not incur additional costs from customers (tax). If you want to cancel the products abroad then there are conditions that must be met: if the order has not dipenjual again and orders have been sent from the seller then the order should not be canceled. If the delivery has exceeded estimates, consumers have 7 calendar days to claim a refund for the order. Things that should be considered when buying products abroad:

1.      The warranty conditions depend on the type of product, which is expected to check the product page for further details.

2.      Instructions, instructions etc are not available in Indonesian.

3.      Products may not be designed according to the labeling standards in Indonesia.

4.      Products may not use voltage and electrical standards in Indonesia.

To check the product warranty, we can see in the warranty card in our pack. And to improve the product so we can deliver the product to the center of the warranty stated in our warranty card. Map warranty center can be seen in www.Lazada.co.id/service-center

PRODUCT RETURNS

Returns of products begins by filling out the return form online. To be able to fill out the return form we diiharuskan Lazada to login to your account. After filling the form next steps are as follows:

All products are sold in Lazada Indonesia Buyer Protection 100% guaranteed and / or Satisfaction Guarantee

.

As for the return of legal requirements, among others:

1. Proof of Purchase

2. The bank details in Form refund if payment by bank transfer.

3. Include the return form in print form in each packet returns.

4. Reason for return must be legitimate and approved return of goods are met.

We can check the status of our returns in the "order status" Lazada. Then the restore process begins after the Lazada complete the product evaluation process that we return. We will receive a sms / email when the process has been completed.

VOUCHER AND PROMOTION

Voucher can only be used at the time of order confirmation. Lazada voucher can not be added into the system so we had to enter the voucher code at the payment step during the order confirmation. For the record, we can only use one voucher per transaction. Meanwhile, in order to be able to know about the sales promotion Lazada we can register newsletter Lazada. There we can get information about the latest products and we can enjoy exclusive deals. Lazada Marketplace also offers services that sellers who market or sell its products in Lazada and processing orders. In addition, the seller also provides a variety of products, prices and information of the product.

SECURITY

Lazada parties have been anticipating anticipation of possible masalahkeamanan relating to their database stolen USING firewall on the system. Then the Lazada also uses encryption using Secure Socket Layer (SSL) coding claimed by the site operator that can guarantee 100% security from theft by crackers. Therefore, users are advised not to submit full details of credit and debit cards in electronic communication encryption.

CONCLUSION

The new Lazada.co.id stood about 4 years. But when seen from the success achieved by the company on how we view the contents of their website, it looks more goods offered. Because the system of Lazada own, more focused on regional, not like amazon that could serve the whole world. Lazada further dispersed in different countries, where for the region of Southeast Asia, Indonesia was the one who became the first branch of Lazada. Lazada excellence is their focus on their own service areas a more regional nature, such as Lazada ID focuses on service to consumers throughout Indonesia.

Despite the barriers to sales in the early formation of Lazada Indonesia, the Lazada really respond so well to perform a variety of promos to raise the community's desire to shop on their sites. So if you see the success achieved by Lazada we can conclude that, the e-commerce brought about by the internet rocket company with subsidiaries that Lazada is in demand by consumers. The increase in sales due to the availability of diverse needs of the electronics and other necessities into the segment sales of the company, does not require a complicated process in making payments and consumers given the ease with pihan payment on condition danketentuan applicable, and is served with a delivery system so well that customers are confident that goods received congratulations sampaiditujuan vallue added besides others such as convenience gained by consumers are able to shop only through a computer, and provide a different experience than shopping in a physical store.

REFERENCES

http://irvanarifsanianto.blogspot.co.id/2014/11/perusahaan-lazada.html

http://yannimargo.blogspot.co.id/2013/12/e-commers-dan-sistem-informasi.html

http://pengertianxyz.blogspot.co.id/2015/06/analisis-website-e-commerce-lazadacoid.html

https://unindrax1eione.wordpress.com/e-commerce/definisicontoh-dan-dampak-e-commerce/

http://octianaeni.blogspot.co.id/2013/10/apa-itu-e-commerce.html